FAQ - General
Have a question about ordering, quotations, delivery or after-sales support? Below you’ll find answers to frequently asked questions about working with Ingenieursburo Gommer. If you need further assistance, our team is happy to help.
Send us your enquiry or purchase order by email or contact our team directly. Include the part number, quantity and any technical or documentation requirements where available.
Useful details include medium, pressure, temperature, flow, connection, material, quantity and required certificates. If you do not know everything, send us what you have.
Yes. Share your application and process conditions with us and our team will help identify a suitable product or solution.
Yes. Send the manufacturer, part number and, if possible, a photo or datasheet. We can check the original product and possible replacements or alternatives.
Delivery times depend on the product, manufacturer and configuration. Many commonly used products are held in stock in Den Haag. For other products we confirm the expected lead time with our quotation or order confirmation.
Contact us with the manufacturer, part number and required quantity. We will check current availability.
Contact us as soon as possible. We can check our stock, manufacturer availability and, where appropriate, suitable alternatives.
Yes. We supply customers in the Netherlands and internationally. Shipping options and applicable delivery terms depend on the destination and order.
Yes. After processing your order, we send an order confirmation with the products, quantities, prices and expected delivery information.
Contact us with your Gommer order number or purchase order number and we will check the current status and expected delivery.
Please contact us as soon as possible. The options depend on the order status and whether products have already been ordered, manufactured or customised specifically for you.
Yes. Depending on the product, material certificates, certificates of conformity, test reports or calibration certificates may be available. Specify requirements with your enquiry or order.
Yes. We can assemble and test combinations of valves, fittings, regulators, instruments, manifolds, tubing and sampling solutions. Send us your drawing, P&ID or application requirements.
Contact us with the order number, part number, quantity and a clear description of the issue. Photos, videos or test information can help us assess it quickly.
Please contact Gommer before returning goods. We will review the request and provide return instructions. Acceptance depends on the product, condition and circumstances of the order.
Depending on the product and manufacturer, we can supply repair kits or help coordinate inspection, repair, recalibration or servicing.
By email: info@gommer.nl By phone: +31(0) 70 3868286